Terms & Conditions

Terms & Conditions
This site is owned and operated by Rainbow Chalk Markers Ltd. Registered number 649-3857-85 (UK). If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please click here to email us. Written correspondence should be sent to our head office Unit 4, Harold Close, Harold Road, Harlow, Essex, CM19 5TH

Customer Service Contact Information
Rainbow Chalk Markers Ltd
Unit 4, Harold Close, Harold Road,
Harlow, Essex, CM19 5TH

Telephone number: 01279 424491
Fax number: 01279 424494

Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Rainbow Chalk Markers Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Rainbow Chalk Markers Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content
Rainbow Chalk Markers Ltd has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT unless stated otherwise, and where applicable. Packaging may vary from that shown. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

Damage to your Computer
Rainbow Chalk Markers Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Rainbow Chalk Markers Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Rainbow Chalk Markers Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Privacy Statement
We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information: (i) Your title, name and address (including option to save different delivery addresses); (ii) Contact phone number and e-mail addresses; Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order.

How will we use your details?
Our offers: Once you have purchased with us, we would like to send you product updates, our latest information and special offers. We may also use your information to manage your purchases such as sending a confirmatory email.

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

We may also use analytics tools provided by Google, Inc. (“Google”) or other similar providers. Analytics tools serve cookies through our products or website and collects aggregated data on an anonymized basis about users and visitors’ use of the product or website. The data collected enables us to understand aggregated user or visitor activity and how we may improve our product or website offering. This data is collected and used on an anonymized, aggregated basis only and does not enable any user or visitor to be personally identified.

We have implemented Remarketing through Google Analytics, Google Adwords and Facebook. These and other third party vendors may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target ads.

In addition, we may also use marketing automation tools (specific Company information can be given upon request). These companies serve cookies to profile users or visitors’ interests and activity. We use data collected through these cookies to serve users or visitors with information, new articles and advertising tailored to their specific needs and requirements.  This data is collected on an anonymized basis, except where users or visitors have previously registered to receive marketing communications from us or subsequently choose to do so.  Where this is the case, cookies set may enable us to identify the user or visitor. Where visitors have registered to receive marketing communications from us, we use the tools provided by these companies to send targeted e-mail marketing and track the effectiveness of our e-mail campaigns including through the use of clear gif images.

You have the right to refuse or disable cookies served through our products or website although, if you choose to do so, certain functionality may become unavailable to you. As the means by which you may do this vary from browser to browser, we recommend that you visit your browser’s help menu for further information.

Users can opt-out of the collection and use of information for ad targeting:

Opt out from Facebook Ads – http://www.aboutads.info/choices and http://www.youronlinechoices.eu/)

Opting out of Google ads  http://www.google.com/settings/ads

Opt out of Google Analytics tracking https://tools.google.com/dlpage/gaoptout/

Opt out of Hotjar website tracking https://www.hotjar.com/opt-out

Our email and promotional communications may also include “Clear Image” gifs to track results of an email campaign. To turn off gifs you can do so in the email itself, or visit your email client’s help menu.

We respect your right to choose whether or not to accept cookies and clear gifs.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Payment
We take payment from your card at the time we receive your order, once we have checked your card details.

Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products.

All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise.

All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).

Orders placed by phone
Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect cardholders against credit card fraud. As a result, our cut-off times for next day delivery are one hour earlier than with a standard order placed securely over the internet.

Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Ordering Errors
You are able to correct errors on your order up to the point at which you click on “submit” or “make payment” on the final page of our ordering process.

Delivery Times and Rates
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. Rainbow Chalk Markers shall be under no liability for any delay or failure to deliver the products within estimated timescales. We recommend that you make arrangements for trade’s people to carry out work on your behalf only after your order has been delivered and checked for damage.

Can I pick up my order from your shop/office?
Yes, you can collect from our depot at Unit 4, Harold Close, Harold Road, Harlow, Essex, CM19 5TH

Acknowledgment and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Please note that this e-mail is not an order confirmation or order acceptance from Rainbow Chalk Markers. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

Changing or cancelling orders
If your order has not yet been received then this will be possible FOC, however if you have received the order and you wish to change / cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.

Returns policy
Delivery discrepancies:

Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Missing items:
On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery.

Faulty goods:
Damages: must be reported as soon as is reasonable after the delivery, preferably within 24hrs of receipt of goods.

Unwanted goods / wrongly ordered:
In the unlikely event you should want to return an item to us we are pleased to offer all customers our 7 Day No Quibble Refund. With our 7 Day No Quibble Refund you have 7 working days in which to decide to keep your ordered items or return them to us for a refund. Rainbow Chalk Markers will deduct from any refund the cost of recovering goods from customers. This is typically 15% of the goods RRP value and is the direct cost to Rainbow Chalk Markers of recovering the item.

REFUNDS WILL NOT BE PROCESSED UNLESS (a) THE GOODS ARE PACKAGED IN THEIR ORIGINAL PACKAGING AND ARE IN A SALEABLE CONDITION (b) THE GOODS ARE ACCOMPANIED BY A FULLY COMPLETED RETURNS FORM WHICH MUST BE PLACED IN AN ENVELOPE AND AFFIXED TO ONE OF THE BOXES.

Export Restrictions
We will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.

Links to Other Websites
We have placed links on this website to other websites we think you may want to visit.

Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Rainbow Chalk Markers or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Use of this Website from outside the UK
Rainbow Chalk Markers make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.

News and Updates